ONE OF A KIND TRAVEL – BOOKER TERMS & CONDITIONS
Last updated: 15 November 2025
Please read these Terms carefully before completing a booking. They explain who we are, how we provide accommodation and related services, how the contract may be changed or cancelled, what to do if there is a problem, and other important information.
By completing a booking with One of a Kind Travel B.V. (“OOAKT”, “we”, “us”, “our”), the person making the booking (the “Lead Booker”) agrees to these Terms on behalf of all persons in the booking.
1. Who we are and our role
1.1 OOAKT is a Dutch company offering a curated portfolio of villas, chalets and luxury stays across Europe, operated under OOAKT and its affiliated brands (including local operating entities such as chalet or villa brands).
1.2 Hybrid role. Depending on the property and jurisdiction, OOAKT may act:
- as a platform / intermediary between you and the property owner or their representative (the “Travel Provider”); or
- as merchant of record and/or local property manager on behalf of the owner.
This will not affect the guest price but may affect who issues the invoice and who holds the funds.
1.3 Local representation. In some destinations (e.g. Tuscany, Val d’Isère), a local OOAKT affiliate or brand may act “in the name and on behalf of the owner”. Owner relations remain with OOAKT/the local entity, not with the guest.
1.4 When we say “property”, “accommodation”, “villa”, or “chalet”, we mean the specific home you booked, including its grounds and facilities.
2. What you agree to by booking
By submitting a booking, the Lead Booker confirms that:
- they are 18 years or older and legally able to contract;
- they have read and accept these Terms for the whole party;
- they accept financial responsibility for the booking and any extra charges or damages;
- they consent (and are authorised to give consent for the group) to OOAKT processing personal data in line with our Privacy Policy, including special data you choose to give us (allergies, mobility, dietary);
- all information provided is true and complete
3. Definitions (for clarity)
- Guest / you: all people on the booking.
- Lead Booker: the person who makes the booking and is financially responsible.
- Travel Provider / Owner: the property owner or authorised representative.
- Platform: OOAKT website(s), brand sites, or booking channels.
- Local Representative: the person/company on site handling check-in, keys, and issues.
4. How a booking is made and confirmed
4.1 Request & availability. You can start a booking via our website, email, phone, or (approved) travel agent. We will confirm if the dates and property are available.
4.2 Contract formation. Your booking becomes binding once:
- you pay the required deposit or full amount, and
- OOAKT issues a written booking confirmation.
4.3 Check your confirmation. You must check all details immediately and tell us at once if something is wrong (names, dates, number of guests). Later changes may not be possible.
4.4 Right to refuse. If the property becomes unavailable, or there is a clear pricing/description error, we may refuse or cancel the booking and refund you in full.
5. Prices, deposits, and payment
5.1 Deposit. Unless stated otherwise, a 30% non-refundable deposit of the total booking value is due at the time of booking.
5.2 Balance. The remaining 70% is due 42 days (6 weeks) before arrival.
Some alpine / seasonal properties may require 8 weeks – if so, this will be stated on your confirmation and that date prevails.
5.3 Bookings inside the balance period must be paid 100% upfront.
5.4 How to pay. Payments are processed via OOAKT’s secure payment provider (Mollie). In some cases, and only by prior written approval, bank transfer is possible. All bank charges are for the guest.
5.5 Pricing errors. If, before confirmation, we discover a clear pricing or description error, we may correct it or cancel and refund. If the correct price is higher, you may choose to proceed or cancel.
5.6 Currency & local taxes. Prices are normally in EUR. Local tourist/occupancy taxes, climate taxes, or municipal fees may not be included and may have to be paid locally. If local authorities introduce or increase taxes after your booking, these may be passed on.
5.7 Failure to pay. If you do not pay the balance by the due date, we may treat it as a cancellation by you (see Section 8), keep the deposit, and re-open the dates.
6. What’s included / not included
6.1 Included items are listed in the property description or on your confirmation (e.g. final clean, linens, utilities).
6.2 Extras (chef, mid-stay clean, transfers, heating supplements, pool heating, extra linens) are not included unless explicitly added.
6.3 Some services are offered only through approved local suppliers – see Section 13.
7. Changes requested by you
7.1 General rule. Once confirmed, bookings are not automatically flexible. Any change is subject to availability and owner consent.
7.2 Changes of dates or property. In most cases, changing to other dates or to another property is treated as a cancellation of the original booking and a new booking (i.e. cancellation charges apply). Owners are often not willing to roll bookings to the next year.
7.3 Changes in party size.
- You may reduce the party size before arrival, but this does not reduce the price.
- You may add guests up to the property max occupancy only with our written approval and possibly a supplement.
- The property, its grounds, and facilities are strictly for the guests named on the booking. Day visitors, external chefs, photographers or trainers require prior approval.
7.4 Name transfers. You may transfer the booking to another person only with OOAKT’s written approval and provided the new person accepts these Terms.
7.5 Admin fee. We may charge a reasonable amendment fee for approved changes, plus any owner charges.
8. Cancellations by you
8.1 Cancellations must be made in writing (email is fine). The effective date is when we receive it during business hours.
8.2 Standard cancellation schedule
More than 42 days before arrival: 30% (deposit) cancellation charge
42–0 days before arrival / no-show: 100% cancellation charge
(If your confirmation says 42 days full penalty, that specific rule applies.)
8.3 Non-refundable deposit. The 30% deposit is always non-refundable, including in case of illness, flight disruption, or non-mandatory travel advisories.
8.4 No cooling-off period. Accommodation/villa bookings are exempt from EU “buy at distance” cooling-off rules. Once confirmed, normal cancellation rules apply.
8.5 Insurance. We strongly recommend travel insurance; if you cancel for an insured reason, you can claim via your insurer.
8.6 Early departure / unused services. Leaving early or not using the property does not entitle you to a refund.
9. Cancellations or changes by OOAKT / owner
9.1 Sometimes an owner sells a property, withdraws it from rental, or the property becomes uninhabitable (flood, fire, major breakdown). If this happens before your stay, we will:
- offer a comparable alternative if available; or
- refund all monies paid to OOAKT for that booking.
9.2 If no alternative is acceptable/available, a full refund is the only remedy.
No additional damages, travel costs, or consequential losses will be paid.
9.3 If we must change a non-essential element (furniture replacement, minor works nearby), this is a minor change and not grounds for cancellation.
10. Property use, house rules, and behaviour
10.1 Holiday use only. Properties are for private holiday/residential use only.
10.2 Commercial / event use. Any of the following require prior written approval from OOAKT and/or the owner and may incur extra fees or deposits:
- events, retreats, weddings, parties,
- professional photo/video shoots,
- bringing in non-approved external service providers.
If you do this without approval, we may terminate your stay immediately without refund and charge costs.
10.3 Occupancy. Max occupancy is stated on your confirmation. Prices may depend on group size. Increasing numbers without approval is a breach. Guests not on the booking may be refused entry.
10.4 Shoes and cleanliness. Many properties (especially chalets) have a no outdoor shoes / no ski boots indoors rule. Please respect this. Extra cleaning caused by ignoring this may be charged.
10.5 Smoking. Smoking/vaping is not allowed indoors. Evidence of smoking indoors may result in deep-cleaning charges and deduction from the deposit.
10.6 Noise and neighbours. Please respect local quiet hours. Disturbance, nuisance or dangerous behaviour can lead to immediate eviction without refund.
10.7 Children & facilities. Pools, terraces, gardens, steps, and rural terrain must be used carefully. Children must be supervised at all times. You use pools or wellness facilities at your own risk.
10.8 Security. You must keep doors and windows locked when away or at night. If you fail to secure the property and loss/damage occurs, you may be held liable.
11. Check-in, check-out, keys and remotes
11.1 Standard times. Check-in: 16:00–19:00. Check-out: before 10:00.
Earlier/later only if approved in writing.
11.2 Late arrivals. If you arrive late without telling us/the local rep, you may have to wait until the next day and no refund applies.
11.3 Departure condition. On leaving:
- load the dishwasher and turn it on;
- dispose of rubbish as instructed;
- return furniture to original place;
- close windows/doors;
so the property is left in a reasonable state.
11.4 Keys / remotes. Lost or unreturned keys, garage remotes or access cards will be charged at €150 per item (to cover lock changes/reprogramming). This may be deducted from your deposit.
12. Security deposit and damage
12.1 Many properties require a refundable security/damage deposit. The amount and method (pre-authorisation, online deposit, or – if unavoidable – cash on arrival) will be stated in your booking.
12.2 The deposit covers:
- damage to the property or contents,
- missing items,
- extra cleaning beyond normal use,
- lost keys/remotes,
- non-compliance with house rules.
12.3 We will notify you of any deductions with supporting info (photos/invoices) and refund the balance as soon as reasonably possible (normally within 7 working days; bank delays possible).
12.4 If damage exceeds the deposit, you must pay the difference within 7 days of notice.
12.5 In some cases OOAKT may operate a damage guarantee with the owner (we reimburse the owner, then recover from you). This does not reduce your liability.
13. Health, allergies, mobility
13.1 If anyone in your party has a serious allergy, medical condition or reduced mobility, you must tell us at the time of booking so we can assess suitability and inform the owner.
13.2 Many properties are rural or have resident animals nearby (cats, farm animals, insects). We cannot guarantee an allergen-free environment. We cannot accept liability for allergic reactions that were not disclosed at booking.
13.3 If we reasonably conclude we cannot accommodate a disclosed condition, we may refuse or cancel the booking (normal cancellation terms may apply).
14. External / third-party services
14.1 OOAKT is not responsible for services that are not part of your booking with us (e.g. excursions, childcare, chefs, massages, private trainers, taxis) that you book yourself.
14.2 Some owners only allow approved suppliers to operate at the property. If you book an unapproved supplier, we or the owner may refuse them access.
14.3 We do not vet local babysitters or ad-hoc staff you hire yourself; use is at your own risk.
15. Complaints and issue resolution
15.1 We and our local brands regularly visit properties and describe them in good faith. Sometimes owners make changes without telling us; we cannot be liable for such changes, but we will try to resolve issues promptly.
15.2 Report immediately. If something is not right, you must report it during your stay to the local representative or to OOAKT. This gives us a chance to fix it (send cleaning, maintenance, replacement).
15.3 Complaints after departure will not be accepted if the issue was not reported during the stay.
15.4 If you leave the property without our or the local rep’s authorisation, you forfeit any right to a refund or compensation.
15.5 If, after your return, you still wish to complain, send it in writing within 28 days to: support@oneofakindtravel.com. We will investigate with the owner.
16. Our liability (what we are and aren’t responsible for)
16.1 We will exercise reasonable skill and care in selecting properties and facilitating your booking.
16.2 Because we often act as intermediary, we are not liable for acts/omissions of property owners or independent local suppliers, provided we selected them with reasonable care.
16.3 We are not liable for:
- issues caused by you or your party,
- actions of third parties not connected with your booking,
- local utility failures (water, power, Wi-Fi),
- construction or environmental noise outside our control,
- loss of enjoyment, indirect or business losses.
16.4 Cap on liability. Except where the law forbids it (e.g. death/personal injury by our negligence), our total liability to you is limited to maximum three (3) times the total booking amount you paid to OOAKT.
16.5 You are responsible for securing your own travel insurance.
17. Force majeure (events beyond our control)
17.1 We are not liable and cannot pay compensation if we or the owner cannot provide the stay due to events beyond our control, such as: natural disasters, pandemics, epidemics, war, civil unrest, strikes, government bans on rentals, border closures, or sudden local authority orders.
17.2 In such cases we will, where possible, offer a date change, credit, or refund of recoverable amounts, but we are not responsible for flights, onward travel, or consequential losses.
17.3 Pandemic-related government rules (lockdowns, travel bans) fall under this clause.
18. Data protection
We will process your personal data in accordance with our Privacy Policy (available on our website). We will share relevant data with the local representative or owner strictly to deliver your stay.
19. Supplier / owner terms
Some owners or local suppliers have their own additional terms (e.g. no pets, heating supplements, pool rules). Where those are stricter than these Terms, the stricter rule applies. We will share such terms with you where applicable.
20. Governing law and jurisdiction
20.1 These Terms are governed by Dutch law.
20.2 Disputes shall be submitted to the competent courts in Amsterdam, the Netherlands, without prejudice to mandatory consumer rights in your country of residence or at the property location.
20.3 If any clause is found invalid, the rest stays in force. Our failure to enforce a clause once does not waive our right to enforce it later.
Contact
One of a Kind Travel B.V.
Keizersgracht 572, 1017EM, Amsterdam, The Netherlands
📧 support@oneofakindtravel.com